1. Introduction
nika28 ("we," "us," or "our") operates an online betting and gaming platform accessible at https://nika28.cam. We are committed to transparency in how we handle your personal data and to complying with applicable data protection laws and international best practices.
This Privacy Policy applies to all users of the nika28 platform, including visitors who browse our website without registering, registered users who create accounts, and users who place bets or use our services. By accessing or using nika28, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
Your Rights: Under this Privacy Policy, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to withdraw your consent at any time. See Section 10 for details on how to exercise these rights.
2. Information We Collect
We collect several types of information from and about users of our platform to provide, maintain, protect, and improve our services. The categories of personal data we collect include:
2.1 Information You Provide Directly
When you register for an account, verify your identity, or communicate with us, you provide the following information:
- Account Registration Data: Full name, date of birth, email address, mobile phone number, residential address, username, and password
- Identity Verification Data (KYC): Government-issued ID documents (Indonesian national identity card / KTP), selfie photographs, proof of address documents, and any additional documentation required for compliance purposes
- Payment Information: Bank account details (bank name, account number, account holder name), e-wallet details (OVO, DANA, GoPay, ShopeePay account identifiers), transaction history, deposit and withdrawal records
- Communication Data: Contents of emails, live chat messages, support tickets, and any other correspondence you send to us
- Preference Data: Your communication preferences, deposit limits, self-exclusion settings, and marketing opt-in/opt-out choices
2.2 Information We Collect Automatically
When you access or use the nika28 platform, we automatically collect certain technical and usage data:
- Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, mobile network information
- Log Data: IP address, access times, pages viewed, time spent on pages, referring/exit pages, click-through data
- Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage (see Section 9 for more details)
- Geolocation Data: Country, region, and city derived from your IP address to ensure compliance with territorial restrictions
- Gaming Activity: Bet history, game preferences, win/loss records, bonus usage, wagering patterns, session duration
2.3 Information from Third-Party Sources
We may receive information about you from third-party sources, including:
- Payment Processors: Transaction verification, fraud detection data, and payment method validation from banks and e-wallet providers
- Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from specialized KYC/AML service providers
- Marketing Partners: Referral source information, campaign performance data (aggregated and anonymized where possible)
3. How We Use Your Information
nika28 uses your personal data for the following legitimate purposes:
3.1 Account Management and Service Provision
- Creating and managing your user account
- Processing deposits, withdrawals, and other financial transactions
- Verifying your identity and age to comply with legal requirements (21+ age restriction)
- Providing customer support and responding to your inquiries
- Delivering the betting, gaming, and entertainment services you request
3.2 Security, Fraud Prevention, and Compliance
- Detecting and preventing fraud, money laundering, collusion, and other illegal activities
- Monitoring compliance with our Terms & Conditions and applicable laws
- Investigating suspected violations of platform rules or fraudulent behavior
- Maintaining platform security and protecting against unauthorized access
- Complying with legal obligations, court orders, and regulatory requirements
3.3 Platform Improvement and Analytics
- Analyzing user behavior and preferences to improve our platform and services
- Conducting internal research and development to enhance user experience
- Testing new features, games, and functionality
- Generating anonymized and aggregated statistics for business intelligence
3.4 Marketing and Communications
- Sending promotional offers, bonuses, and marketing communications (only if you have opted in)
- Notifying you of platform updates, new games, and service improvements
- Providing personalized recommendations based on your gaming preferences
- Administering contests, promotions, and loyalty programs
You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in any marketing email.
3.5 Responsible Gaming
- Monitoring your gambling activity to identify potential problem gambling behavior
- Implementing deposit limits, time-outs, and self-exclusion measures you request
- Providing resources and support for responsible gaming
4. Legal Basis for Processing (for users in jurisdictions with data protection laws)
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide our betting and gaming services as described in our Terms & Conditions)
- Legal Obligation: Processing is required to comply with legal obligations such as age verification, KYC/AML compliance, tax reporting, and regulatory requirements
- Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, improving services) as long as these interests do not override your fundamental rights and freedoms
- Consent: For marketing communications and certain optional features, we rely on your explicit consent, which you may withdraw at any time
5. How We Share Your Information
nika28 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with the following categories of recipients under strict confidentiality obligations:
5.1 Service Providers and Processors
We engage trusted third-party service providers to perform functions on our behalf, including:
- Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals
- Identity Verification Services: KYC/AML compliance providers that verify your identity and age
- Cloud Hosting and IT Services: Server hosting, database management, cybersecurity, and technical infrastructure providers
- Customer Support Tools: Live chat, ticketing systems, and CRM platforms that help us manage customer inquiries
- Marketing and Analytics Services: Email service providers, advertising platforms, and analytics tools (only for users who have opted in to marketing)
All service providers are contractually bound to use your data only for the specific purposes for which we engage them and to maintain appropriate security measures.
5.2 Game and Software Providers
We share limited data (user ID, bet amounts, game outcomes) with game developers and software providers to deliver casino games, live dealer tables, slots, and sports betting services. These providers operate under strict licensing agreements and do not have access to your personally identifiable information beyond what is necessary to provide the gaming service.
5.3 Legal and Regulatory Authorities
We may disclose your personal data to government authorities, law enforcement agencies, courts, or regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations, court orders, subpoenas, or government requests
- Enforce our Terms & Conditions or investigate potential violations
- Protect the rights, property, or safety of nika28, our users, or the public
- Detect, prevent, or address fraud, security issues, or technical problems
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business transaction. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.
6. Data Retention
nika28 retains your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements. Specific retention periods include:
- Active Accounts: Your account data is retained for the duration of your relationship with nika28 and for a reasonable period after account closure to handle any residual inquiries or disputes
- Transaction Records: Financial transaction data (deposits, withdrawals, bets) is retained for a minimum of 7 years to comply with tax laws and anti-money-laundering regulations
- Identity Verification Documents: KYC documents (KTP, selfies, proof of address) are retained for 7 years after account closure to comply with AML obligations
- Marketing Data: If you opt out of marketing communications, your contact information is retained only to honor your opt-out preference
- Anonymized Data: We may retain anonymized and aggregated data indefinitely for statistical analysis and business intelligence, as this data cannot be used to identify you personally
After the applicable retention period expires, we securely delete or anonymize your personal data in accordance with our internal data retention policies.
7. Data Security
nika28 takes the security of your personal data seriously and has implemented industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols
- Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits
- Access Controls: Only authorized personnel with a legitimate business need have access to your personal data, and all access is logged and monitored
- Firewalls and Intrusion Detection: Our systems are protected by advanced firewalls, intrusion detection systems, and regular vulnerability scanning
- Password Security: User passwords are hashed using strong cryptographic algorithms and never stored in plain text
- Employee Training: Our staff receives regular training on data protection, security best practices, and confidentiality obligations
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.
8. International Data Transfers
nika28 operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia. When we transfer your data to other jurisdictions, we ensure that appropriate safeguards are in place to protect your information, including:
- Transferring data only to countries that provide an adequate level of data protection
- Implementing standard contractual clauses approved by data protection authorities
- Ensuring that third-party service providers maintain data protection standards equivalent to those described in this Privacy Policy
9. Cookies and Tracking Technologies
nika28 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. The types of cookies we use include:
- Essential Cookies: Required for platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled.
- Performance Cookies: Collect anonymized data about how you use our platform (pages visited, time on site, click patterns) to help us improve performance and user experience
- Functional Cookies: Remember your preferences (language settings, currency, display options) to provide a more personalized experience
- Marketing Cookies: Track your activity across websites to deliver targeted advertising and promotional offers (only if you have opted in to marketing communications)
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the nika28 platform.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements
- Right to Restriction: Request that we limit the processing of your personal data under certain circumstances
- Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format
- Right to Object: Object to the processing of your personal data for marketing purposes or based on legitimate interests
- Right to Withdraw Consent: Withdraw your consent to data processing activities that require consent (e.g., marketing communications)
To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 13. We will respond to your request within 30 days.
11. Children's Privacy
nika28 strictly prohibits the use of our platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If we become aware that a user is underage, we will immediately close their account, void all bets, and delete their personal data. If you believe a minor has created an account on our platform, please contact us immediately.
12. Changes to This Privacy Policy
nika28 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated Privacy Policy on this page with a new "Last Updated" date
- Sending an email notification to the address associated with your account
- Displaying a prominent notice on our platform
Your continued use of the nika28 platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Data Protection Officer: [email protected]
- Live Chat: Available 24/7 via the chat widget on our website
- WhatsApp: Available 24/7 (contact details provided on the website)
We aim to respond to all privacy inquiries within 7 business days.